RefereesRegister as a Contract2Pay referee



Is there a better way?

Contractual disputes are costly, time consuming and stressful. Even minor disputes, if litigated, can take months and thousands in legal fees to resolve.

The Contract2Pay Solution

What if there was an independent expert that you could refer disputes to for rapid and fixed-cost resolution? In all sports, competing players and teams agree to abide by the decision of an umpire or referee. Disputes are resolved rapidly in accordance with the laws of the game and without the time and expense of hiring lawyers and preparing court papers.

Contract2Pay allows a buyer and a seller to appoint an independent referee by mutual agreement. If a dispute arises then it can be referred to the referee for a rapid decision (at no expense to the buyer). If you disagree with the referee's decision then (for a nominal fee) you can appeal it to a panel of three independent referees, all subject matter experts, who will make a final and binding decision.

Our buyers and sellers rely on subject matter experts in all professions and sectors to act as independent and impartial referees on contracts. Whether you are an individual, a sole trader, a partnership or a company you can apply to join our pool of certified referees or be appointed directly by the parties to a contract. You are not expected to be a lawyer or have any legal training.

The Dispute Resolution Process

Buyers and sellers can escalate a dispute to the referee for resolution based on a set of pre-agreed terms of reference. As a referee you will be required to:

  • Confirm that you are acting independently and do not have any commercial arrangement with either party and that you have no financial interest in the outcome of the dispute.
  • Confirm that you have the relevant and necessary expertise and experience to act as a referee in the dispute.
  • Review the dispute only against the pre-agreed terms of reference and any documentation and data on the platform.
  • Make an impartial, objective decision based on your experience as a subject matter expert.
  • Document (in bullet point form) the reasons for your decision.
  • In payment disputes, you may have the option to withhold payment or instruct that a full or partial payment should be made to the seller or that the whole milestone payment should be returned to the buyer.

Your decision can be appealed by either the buyer or the seller to a panel of three referees.

We supply everything except a referee's whistle!

Get more exposure and be recognised as an expert in your field. Register as a Contract2Pay referee today.

Benefits and Support

As a Contract2Pay referee, we offer the following benefits and support to our referees:

  1. Legal indemnity: All buyers and sellers are required to indemnify all referees.
  2. Rapid fee payment: Fees are paid into your account usually within 24 hours of a decision on a dispute.
  3. Referee pool listing: You can agree to be listed in our referee pool to have more exposure and the ability to act on more contracts or you can chose to remain anonymous.
  4. Certified referee status: Apply for certified referee status to verify your qualifications and work history, and appear more prominently in our referee pool listings.
  5. Access to our referee support team: If there are any questions, queries or concerns that you may have then you can discuss them with our team. Due to confidentiality and impartiality we cannot discuss any specific contract unless you suspect fraud or any other criminal activity.

Faster, cheaper & fairer results for buyers and sellers


Benefits for Sellers


  1. Fast, low cost dispute resolution: Disputes are resolved, in most cases, within days or weeks not months or years. The dispute resolution fees are capped as part of the transaction fees. Say goodbye to huge legal bills.
  2. Fair and transparent: Whether you are a large multi-national, sole trader or a private individual, the dispute resolution process is conducted impartially by a subject matter expert based solely on the documentation and history on the platform.
  3. Get paid in full and on time: Milestone payments are released immediately when approved by the buyer. If the buyer does not approve the release of the payment then the seller can escalate the matter to the independent referee who can release the payment (either in full or part).
  4. No need for cash-backed letters of credit or bank guarantees: Contract2Pay replaces the anomaly of sellers needing to supply letters of credit or bank guarantees. Instead each milestone payment held in escrow until the buyer is satisfied with the delivery of each milestone.
  5. Eliminate payment delays due to claims that goods or services do not meet the buyer’s expectations: The seller can escalate any such claims to the independent referee, a subject matter expert, who can review the claim against the agreed specifications and release any withheld payment.
  6. Cover the costs of cancelled orders: In the case of cancelled orders, the referee can make a decision (at the request of either the seller or the buyer) and release funds to the seller from any milestone payments to cover the seller’s fair and reasonable costs.
  7. No need to engage expensive and time consuming lawyers or debt recovery agencies to resolve disputes or pursue bad debts: All milestones are pre-paid into escrow and, if a payment dispute arises, then it can be referred to the independent referee for a rapid decision and release of funds to the seller.


Benefits for Buyers


  1. Fast, low cost dispute resolution: Disputes are resolved, in most cases, within days or weeks not months or years. The dispute resolution fees are capped as part of the transaction fees. Say goodbye to huge legal bills.
  2. Fair and transparent: Whether you are a large multi-national, sole trader or a private individual, the dispute resolution process is conducted impartially by a subject matter expert based solely on the documentation and history on the platform.
  3. Monies held in escrow: All milestone payments are held in Contract2Pay's partner escrow accounts and cannot be released without the buyer’s approval or, in the case of disputes, the referee's instruction making it impossible for the seller to take a deposit and use it for some other purpose.
  4. No need for cash-backed letters of credit or bank guarantees: Each milestone is pre-paid so the seller has 100% confidence in a buyer’s ability to make payment.
  5. Eliminate unplanned cost increase and contract changes: All cost increase and contract changes must be submitted by the seller for pre-approval by the buyer. If they haven’t been changed and agreed on the platform then no additional funds are due to the seller.
  6. Access to an independent subject matter expert: No need for a buyer to employ a team of experts to hold a seller’s team to account. Simply escalate disputes or proposed contract changes to the referee for resolution.
  7. No need to engage expensive and time consuming lawyers to resolve disputes: If a dispute arises then it can be referred to the independent referee for a rapid decision.
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